Frequently Asked Questions

We get asked this question more than any other. This is why we created our instant online quotation tool, to help our customers get an instant quotation. The tool considers your needs and gives you a personalised quotation based on the information you have provided.

If your boiler is broken down and you are without heating and hot water, we will class this as an emergency and will aim to get your new boiler installed within 24 hours of acceptance of our quotation.

Our Boilers come with between 5-12 years of Parts and Labour Warranty direct from the Manufacturer! This means you can rest assured that your new boiler is in safe hands if you have any problems we are here to help and will be for the lifetime of your boiler.

We offer Flexible payment options meaning you can spread the cost of your new boiler Interest-Free over a period that suits you. We can offer this with no deposit if needed. Cash or cheque is also fine.

We arrive on time, dressed for the job. Our company provides quick, upfront quotes and we have an excellent reputation for getting the job done right the first time. When you use our services, you will receive superior workmanship from a professional team of fully qualified heating engineers.

If your radiators are not getting hot, or if you’re not getting any hot water from your taps or shower, this could indicate a problem with your boiler’s heat exchanger or pump.

Rattling, banging or other unusual noises coming from your boiler may be a sign of a problem with the pump, fan or heat exchanger.

If your boiler’s pilot light won’t light or keeps going out, this could indicate a problem with the thermocouple or gas valve.

A drop in your boiler’s pressure could be caused by a leak in the system or an issue with the pressure relief valve.

In colder weather, the condensate pipe that carries waste water from your boiler to the drain outside can freeze over, causing your boiler to shut down.

If your heating system won’t respond to changes in your thermostat settings, it could be a problem with the thermostat itself, or with the wiring connecting it to your boiler.

A leak in your boiler could be caused by a damaged seal, a corroded pipe, or a faulty pressure relief valve.

If your boiler keeps switching off before it reaches the desired temperature, it could be a sign of a faulty thermostat, pressure sensor or pump.

Benefits Of Upgrading To An A-Rated Boiler

  • Newer condensing boilers heat your home more efficiently, we’ll help find the right boiler for your home to help you save money on your energy bills.
  • As a Worcester Bosch Accredited Installer, we can offer up to a 12 year guarantee on all new Worcester Bosch boilers, giving you peace of mind.
  • With our finance offers you can spread the cost of your brand new boiler. Available on Worcester Bosch boilers installed throughout the North of England.
  • We send yearly boiler service reminders so you never forget when it’s due, helping you to maintan your boiler and its warranty.

Don’t Just Take Our Word For It —

See What Our Customers are saying

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brenda patchett profile picture
brenda patchett
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Gary has done a fantastic job Service to my boiler and gas fire Even cleaned up and dust Thanks
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Trish May profile picture
Trish May
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Yearly service done engineer very professional and left no mess would highly recommend
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Karen Merna profile picture
Karen Merna
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From initial contact with Burgess Gas services, I felt reassured I had made the right choice. Appointment made engineer attended fault found boiler reset. Friendly and knowledgeable engineer and reasonably priced.
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Clare Haworth profile picture
Clare Haworth
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Jo and the team at Burgess were fantastic and really looked after my mum who is 87 .They were trustworthy ,reliable and put my mum completely at ease when they serviced her boiler and will hopefully be back to fit her new radiators
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Linda Sprudzane profile picture
Linda Sprudzane
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Called Burgess Gas out for a boiler inspection as it was leaking, unfortunately wasn't an easy fix and had to have the boiler replaced. Received great communication throughout, i wasnt certain i would be able to afford the boiler and they were very understanding and offered finance. Once I did decide to go ahead they were able to come and replace the boiler at really short notice of finding out my available days. Literally reached out on friday and we agreed on the following monday. They did a good job with the install and left everything clean and tidy. Would definitely recommend.
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Christine woan profile picture
Christine woan
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They came to service the boiler arrived on time very friendly and explained everything they are coming back to fix the boiler waiting for a part we are definitely having them back to service a boiler next year we would highly recommend them
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Sonia Foster profile picture
Sonia Foster
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Fantastic service! Very friendly staff... Would highly recommend 5⭐
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Graham Brown profile picture
Graham Brown
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Gary was very efficient. Great job and very friendly.
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ruth reeves profile picture
ruth reeves
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Very pleased with the service I received today. My problem was sorted quickly and efficiently, and the chap( Gary) who did the work was very informative and gave very good answer's to my questions. I recommend this service.
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Jacob Cleverley profile picture
Jacob Cleverley
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I got my very old boiler replaced by Burgess, and couldn't be happier with the service. The advice provided during the survey was very helpful and informative, and the work was done to a very high standard and now my heating system works far better than it did before. The work was prompt and the engineers did a brilliant job keeping the house clean. Plus, all of the staff and engineers were incredibly friendly and polite throughout the process. Very highly recommended!

Book A Boiler Service Or Repair With Us

Regular boiler maintenance is the best way to keep your heating and hot water running efficiently. We offer annual boiler servicing to check, clean, and test your system every 12 months. Plus, regular servicing is essential to keep your boiler warranty valid, ensuring you’re fully protected should any issues arise.

All of our heating engineers are Gas Safe registered, meaning you and your family are in safe hands when it comes to having a new boiler installed*. We operate throughout Lancashire and the rest of the North West we offer boiler servicing and repairs as well as full system power flushes.

  • Which? Trusted Traders
  • Gas Safe Engineers
  • Fully Insured
  • Local Engineers